Website Terms of Use

These Terms govern your use of freightclaimrecovery.com. Separate signed agreements govern any paid review, claim-preparation, success-fee or ongoing service.

Website information

The website provides general business information about administrative freight claim review and preparation. It is not legal, accounting, tax, transportation compliance or collection-agency advice.

No guarantee

We do not guarantee that a load contains a valid claim, that a claim will be approved, or that any amount will be recovered. Outcomes depend on the governing agreement, evidence, notice, deadlines, payment process, factoring arrangements, counterparty and applicable law.

Free review

A free 10-load review is subject to qualification, capacity, document availability and any additional terms we provide. Submitting a request does not require us to accept an engagement and does not create an agency, fiduciary or legal relationship.

Success fees

Any success fee, including the proposed 20% fee described on this website, applies only if stated in a signed service agreement. The agreement will control the calculation, payment confirmation, taxes, exclusions, termination and dispute process.

Carrier responsibility

The carrier remains responsible for the accuracy and legality of documents, times, charges, representations and submissions. Nothing may be submitted using false, altered or misleading information. The carrier must review and approve any claim package before submission unless a signed agreement expressly provides otherwise.

Funds and collection activity

Unless expressly agreed in writing and legally permitted, Freight Claim Recovery does not receive or hold freight payments on behalf of carriers, negotiate delinquent debts, threaten legal action, file bond claims or act as a debt collection agency. Payments should remain in the carrier’s or factoring company’s normal payment path.

Acceptable use

You may not use the website to submit unlawful content, interfere with security, impersonate another party, upload malicious files, scrape protected information or misuse the service.

Intellectual property

The website content, branding, design and original materials are owned by or licensed to Freight Claim Recovery and may not be copied or commercially reused without permission, except for ordinary browser use and printing carrier guides for internal business purposes.

Third-party services and links

External broker, government, industry, payment, hosting and document services are controlled by third parties. We are not responsible for their availability, policies or decisions.

Disclaimer and limitation

The website is provided on an “as available” basis to the extent permitted by law. We disclaim implied warranties and are not liable for indirect, incidental, special or consequential damages arising from website use. Any liability that cannot be excluded will be limited to the minimum amount permitted by applicable law.

Governing law

These website terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles, subject to any mandatory rights that apply to you.

Changes

We may update these Terms by posting a revised version and changing the “Last updated” date.

Contact

Questions can be sent to [email protected].